Frequently Asked

Questions

Your questions matter to us! Here are some of the most common things people ask before beginning counseling at Yellow Door, and our honest answers to help you feel more informed and at ease before beginning your journey.

01/ Where are you located?

Yellow door is located in downtown Mount Holly, North Carolina at 133 W Catawba Ave. Mount Holly NC 28120.

We’re just minutes from:

  • Belmont 
  • Charlotte
  • Gastonia
  • Cramerton
  • McAdenville

And we offer virtual appointments to anyone within the state of North Carolina!

We offer both in person and virtual appointments. In person appointments take place at our Mount Holly office. Virtual appointments utilize our HIPAA compliant telehealth platform.

We have appointments mornings, evenings, and even some weekends! Reach out to hear more about our flexible scheduling options.

At Yellow Door, we support clients through a wide range of mental health challenges. Our therapists specialize in treating.

  • Anxiety and panic
  • Depression and mood disorders
  • Trauma and PTSD (EMDR trained therapist available)
  • ADHD and emotional regulation (including in children 10+)
  • Self-esteem and identity concerns
  • Life transitions and stress
  • Grief and loss
  • Relationship and family issues

Don’t see what you’re looking for? Reach out for a free 15 min consultation to see if we are a good fit!

Yes we currently see children age 10 and up.

No, we are not a crisis center. If you are experiencing a mental health emergency please call 911 or head to your nearest emergency room. You may also dial 988 to speak with a crisis counselor, available 24/7.

Yes! We take most commercial insurance including:

  • Blue Cross Blue Shield
  • Aetna
  • State health plan
  • Optum/United Healthcare
  • Medcost
  • Carolina behavioral health alliance

Don’t see your plan listed? Reach out, we are happy to verify your benefits for you.

Still have questions?

We cannot wait to Meet You!

Start your healing journey with Yellow Door today. Book your free 15 min consultation today – available in-person or virtually across North Carolina.

Nicola Kay

LCSW

Hi, I’m Nicola, a Licensed Clinical Social Worker. I earned my Master’s degree in Social Work with a clinical concentration in the fall of 2020 from Walden University. I work with both teens (16+) and adults, and I’ve had the privilege of supporting individuals through a wide range of challenges including anxiety, depress, trauma, OCD (Obsessive-Compulsive Disorder), and life transitions. It is my goal to create a safe and welcoming space where you feel seen, heard, and valued. We will work collaboratively to develop a plan that feels best for you that fosters insight, emotional balance, and lasting, meaningful growth.

I am trained in EMDR (Eye Movement Desensitization and Reprocessing), a powerful, evidence-based approach that helps process trauma and difficult memories. PS-R (Practice Self-Regulation) is another trauma-informed, evidence-based modality I use that empowers individuals to navigate challenges, regulate their emotions, and move toward healthier, more fulfilling futures. I also integrate cognitive therapy, mindfulness, and mind-body awareness with creative approaches to help individuals connect more deeply with themselves.

In my free time, I love to hike or do anything outdoors, crochet for my friends and family, or try a new baking recipe.

When you feel ready, I’d love to hear from you. I’m here to walk this journey with you.

Christine Schwab

LCMHCA

“Hi, I’m Christine, a Licensed Mental Health Counselor Associate. I earned my Master’s degree in Clinical Mental Health Counseling from Syracuse University in the fall of 2023. I work with both adults and children (ages 10+), and I’ve had the opportunity to support clients through a wide range of challenges, including anxiety, depression, ADHD, relationship issues, and life transitions.

I’ve received training in Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), and Play Therapy. While I use elements of these approaches, I primarily work from an eclectic and person-centered framework, meaning I tailor my approach to each client’s unique needs and goals. My priority is to create a space that is safe, accepting, and judgment-free—where you feel seen, supported, and empowered to grow.

I am an LGBTQIA+ and neurodivergent-affirming counselor, and I deeply value the uniqueness and complexity of every individual. I believe in meeting you where you are and walking alongside you as you navigate whatever you’re going through.
When I’m not in the therapy room, I enjoy listening to old music, visiting local coffee shops, going on walks, and spending time with my cat, Mushu.

Whenever you feel ready to start therapy, please reach out and we can come up with a plan together.”

Hannah (HK) Sawyer

Clinical Intern

Hi, I’m Hannah, a second-year Master’s level counseling student currently completing my clinical training. I received my Bachelor’s degree in Social Work from the University of South Carolina, and I’ve been dedicated to helping others navigate life’s challenges ever since.


My background includes a year-long internship with Lexington County DSS, and I’m a Certified Victims Advocate through Pathways to Healing. I’ve worked closely with children and adolescents in foster care and the juvenile justice system, and while I specialize in working with younger clients, I also welcome the opportunity to support adults.


In therapy, I use a variety of approaches to meet each person’s unique needs. These include Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), Internal Family Systems (IFS), and play therapy. My goal is always to create a safe, supportive environment where you feel comfortable exploring what’s going on and working toward meaningful growth.
In my free time, I love going to concerts, discovering new music, and getting lost in a good book.


Starting therapy can feel like a big step, but you don’t have to do it alone. I’m here to walk with you, and I’d be honored to be part of your journey.

Ashley Rifenburg

LCMHC

Hi, I’m Ashley, a Licensed Clinical Mental Health Counselor. In 2021 I earned my Master’s degree in Clinical Mental Health Counseling from the University of North Carolina at Charlotte. I opened Yellow Door Counseling in 2024.

My goal is to create a space where you feel safe, comfortable, and truly heard. I believe therapy should be a place where you can show up exactly as you are, without judgment. Whether you’re navigating anxiety, depression, trauma, or simply feeling stuck, you don’t have to go through it alone.

I work primarily with teens (ages 10+) and adults, and I’ve had the privilege of supporting clients through many different life experiences. I’m trained in EMDR (Eye Movement Desensitization and Reprocessing), a powerful, evidence-based approach that helps process trauma and difficult memories. I also incorporate cognitive and person-centered techniques, and I love bringing creativity into our work through art, music, and mindfulness practices when it fits your goals.

No two people are the same, and I’ll collaborate with you to create a personalized plan that feels right for you.

When I’m not in session, you can usually find me reading a good book, trying out new restaurants, or cuddling my sweet French bulldog, Lucy.

If you’re thinking about starting therapy, I’d love to hear from you. You deserve support, and I’m here when you’re ready.